Refund policy

We want you to be happy with your purchase. If something isn’t quite right, here’s how we handle returns:

30-Day Return Window You have 30 days from delivery to request a return.

What We Accept We accept returns on items that are:

  • Unworn and unused
  • In original condition with tags attached
  • In the original packaging

Return Shipping Costs

  • If the item is defective, damaged, or incorrect, we will cover the return shipping cost.
  • For change of mind (including not liking the color, size, or quality), you are responsible for the return shipping cost to our overseas warehouse.

How to Return

Simply email us at support@marenza.store within 30 days with your order number and reason. We’ll guide you through the next steps and provide our return address.

Refunds

 Once we receive and inspect your return, we’ll process your refund to your original payment method within 10 business days.

Variations in leather grain, texture, softness, creasing, color tone, or finishing that are consistent with the product description and the natural characteristics of the specified leather type are not considered manufacturing defects.

Important Notes

  • We do not offer free return labels for change-of-mind returns.
  • Items must be returned in resalable condition.
  • Personalized or custom items cannot be returned.

We’re happy to help with exchanges or answer any questions before you make a decision — just reach out to us.

MATERIAL-RELATED CONCERNS

If you have a concern regarding the material, craftsmanship, or condition of your item, please contact us before initiating a return.

We may request clear photographs of the item, including close-up images of the leather surface, interior, product label, and packaging, so our team can review the concern.

If we confirm that the product received materially differs from the product description or has a verified manufacturing defect, we will provide an appropriate resolution in accordance with our return policy.

QUESTIONS OR CONCERNS ABOUT YOUR ORDER

If your order arrives damaged, incorrect, or different from the product description, please contact us at support@marenza.store with your order number and photos of the item.

Our customer service team will review the issue and work with you toward an appropriate resolution.